We are currently experiencing significant delays in our order processing as a result of a move to new and larger premises.
In order to focus on dealing with existing orders and to avoid customer disappointment, we are temporarily suspending new orders on our website.
This is a temporary measure and we expect to be accepting orders again from 25th April, 2019. If this date changes we will update this notice.
Thank you for your understanding.
Many items on our website are available for VAT relief. You may be eligible to claim VAT relief if you, or the person for whom you are purchasing, are chronically sick or disabled, or if you are buying on behalf of a charity.
You can claim VAT relief when purchasing from our website; you will just need to complete the self-declaration form in the checkout process. VAT will then automatically be deducted from the order total.
Please note that a small amount of VAT will remain on your order even if you have claimed VAT relief. This is related to the delivery charge on which we are not permitted to remove tax.
If you wish to place an order via the phone, you can still claim VAT relief. A simple self-declaration form will be sent to you to complete, sign and return. Please call our Customer Care Team on 0800 622 6001 who will be more than happy to assist.
If you need general advice or have any queries regarding VAT relief entitlement, you can check the HM Customs and Excise, Notice 701/7, VAT Relief for Disabled People where you will be able to find out more information.
Please note that VAT exemption eligibility does not cover those who are frail or elderly but otherwise able-bodied. Nor does it cover any person who is temporarily disabled or incapacitated. The product must be supplied for the personal or domestic use of a chronically sick or disabled person to qualify for VAT relief. It is an offence to make a false declaration.